Personal conflict is at or near the top of everyone’s list of fears. Everyone, that is, except for those who love to create it . . . and those who know how to handle it.
Insults and angry words in meetings and other workplace settings can be extremely damaging, and not just when such behavior erupts. No question that moment is a bad one, and current productive activity often stops dead.
Then, the negative emotion that spilled into the open often has serious lasting effects. The “loser” suffers a severe loss in confidence, reputation and ability to function; the perceived perpetrator may be avoided or shunned, and all the onlookers keep their heads down and their mouths shut. They walk on eggs, not knowing when it might happen again. Not good all around.
As a matter of actual fact, though, conflict is really not that common. Most people are so sensitive to the possibility, unfortunately, that they avoid any word or action that could lead to a confrontation of some kind. And that isn’t good, either, as Jim Milliken will explain in his presentation.
As project managers, we need to be well-practiced at preventing damage to team relationships and effectiveness caused by conflict – but we also need to understand the role of conflict in building able teams and strong projects. Bruce Tuckman’s famous formula for team development – forming, storming, norming and performing – is interpreted as requiring vigorous disagreement.
Jim Milliken PMP has studied conflict in human relationships for decades, and includes conflict management in many of his consultation and training designs. Participants in the PMI Maine program will be asked to apply their own ideas and experiences as Jim leads an exploration of the negative and positive elements of personal conflict in Project Management.
THE PRESENTER: Jim Milliken, PMP
Jim Milliken opened his consultancy 28 years ago, specializing in Project Management but also providing onsite assistance and skills workshops for managers and professionals in leadership, management, productivity and communication skills.
He presents the eight-day Project Management Certificate series of courses several times a year through USM’s Professional Development & Training center. Other current and upcoming training topics are Change Management, Business Writing, Grammar, Delegating Skills and Mastering Multiple Projects, Priorities & Demands.
His consulting clients have included organizations in the fields of healthcare, law and law enforcement, engineering, construction, marine trades, industrial materials, manufacturing, IT and education.
He has taught courses at a variety of colleges and universities in Project Management, Dispute Resolution, Leadership, Advertising and Journalism, and is certified as a Quality Matters Master